Cancellation policy
Subscribe & Save terms
When you choose Subscribe & Save, you agree to recurring charges. Your first order is charged at checkout. After that, the same bundle ships and is charged automatically every 4 weeks, at the subscription price shown when you subscribed (1 Can $34.99, Starter Kit $69.99, 3 Cans + Scraper $89.99), plus shipping if your order is under $60 and any applicable tax, until you cancel.
How to cancel, pause or skip
You can cancel, pause or skip a delivery at any time from your customer account: log in, open Subscriptions, and choose the option you want. There are no cancellation fees and no minimum number of orders. To stop the next charge, cancel before your next billing date. You can also contact us through our Contact page and we will cancel for you.
Price changes
If the price of your subscription ever changes, we will email you before the new price is charged, and you can cancel before it takes effect.
Refunds
Every order, including subscription orders, is covered by our 90-day money-back guarantee.
How it works
When you choose a subscription, we charge the subscription price shown at checkout and ship your order every 4 weeks until you cancel. Your subscription renews automatically and you are charged on each renewal date. The price, interval and renewal terms are shown next to the subscribe option before you buy, and you must check the box to agree; it is never pre-checked.
Cancel any time
Cancel online at any time. Online sign-ups can always cancel online, with no call required. Cancel before your next renewal date to avoid the next charge. Cancelling stops future orders; it does not refund orders already shipped, which are still covered by our money-back guarantee.
Reminders and changes
We email a confirmation with these terms and how to cancel after you subscribe, and a reminder before any renewal where the law requires one. If the price or terms change, we tell you in advance and you can cancel before the change takes effect.
Email smoothlabsupport@gmail.com.